At Friends Depo, we want you to receive your order in perfect condition. We offer an exchange only in the following cases:
1. DAMAGED PRODUCT
If you receive a product that is damaged, defective, or damaged during delivery, please contact Friends Depo within 48 hours of receiving your order.
2. WRONG PRODUCT DELIVERED
If you receive a product different from the one you ordered, please contact Friends Depo within 48 hours of delivery so that we can arrange an exchange.
EXCHANGE CONDITIONS
To be eligible for an exchange:
• The product must be unused and unworn.
• The original invoice/bill must be available.
• The product must be returned in its original packaging, with all tags and accessories intact.
• Clear photos of the product, packaging, and shipping label must be provided.
• A complete unboxing video recorded at the time of opening the package is required for damaged or wrong-product claims.
• The issue must be reported within 48 hours of receiving the order.
IMPORTANT UNBOXING VIDEO REQUIREMENT
For damaged or wrong-product claims, customers must record a complete and continuous unboxing video while opening the package.
The video should clearly show:
• The sealed package before opening
• Shipping label and order details
• Condition of the outer packaging
• Opening of the package
• The complete product received
The unboxing video is required for verification of damaged or wrong-product claims.
SHIPPING CHARGES FOR EXCHANGE
Friends Depo provides FREE SHIPPING on all eligible orders.
If you receive a damaged product or a wrong product due to an error from Friends Depo, the exchange will be provided at NO additional shipping cost to the customer.
Friends Depo will bear the applicable shipping charges for the approved exchange.
However, if an exchange request is made for reasons not covered under this Return & Exchange Policy, the request may not be accepted.
HOW TO REQUEST AN EXCHANGE
Please contact Friends Depo Customer Support within 48 hours of receiving your order and provide:
1. Order number
2. Reason for exchange
3. Complete unboxing video
4. Clear photos of the product
5. Clear photos of the outer packaging and shipping label
6. Original invoice/bill details
Our team will review your request and, if approved, provide instructions for the exchange.
NON-ELIGIBLE EXCHANGE REQUESTS
We do not accept returns or exchanges for:
• Change of mind
• Wrong size or style selected by the customer
• Product that has been used or worn
• Product that has been washed
• Product that has been altered or modified
• Product damaged after delivery due to customer handling
• Missing original packaging, tags, or accessories
• Exchange requests reported after 48 hours of delivery
EXCHANGE APPROVAL
All exchange requests are subject to verification and approval by Friends Depo.
Friends Depo reserves the right to reject an exchange request if the product or claim does not meet the conditions mentioned in this policy.
CONTACT US
For any return or exchange-related questions, please contact Friends Depo Customer Support within 48 hours of receiving your order with your order number and required details.